If you have a question that you can’t find the answer to, please don’t hesitate to contact us or give us a call on 0411 702 722.
We’re here when you need us.
How do I book? +
For urgent bookings, please call us as soon as possible on 1300 891 343 to secure a visit date.
For all other bookings use our online enquiry form. Once we’ve received your enquiry, you can expect to hear from our friendly team within one business day.
How many people should I book for? +
We suggest you err on the side of caution as we don’t want you to book more time than needed. As a guideline, we find that around two thirds to three quarters of people will participate.
For example, if you have 50 people we suggest basing your enquiry on 35 people initially. Time can always be added if there are extra people to treat.
What if I need more time (Eg: more of our people sign up than I booked for)? +
Often time can be added to your visit on the day (if your booking is 5 hours or less per practitioner), to cater for extra people, depending on how your visit has been timed. And of course, extra visits can easily be arranged subject to minimum requirements.
How far in advance should I book? +
You can theoretically book any time ahead however to avoid disappointment, we recommend providing 2 weeks notice to ensure practitioners are secured for your preferred visit date/s. Unfortunately we are unable to guarantee next day bookings but will do our best to accommodate them where we can, subject to availability.
For bookings within 2 business days, please call us as soon as possible to secure your initial visit date.
What is your pricing structure? +
We charge hourly with a 3 hour minimum investment per practitioner, per visit. As each workplace and event is unique, we provide an individual proposal based on the number of recipients, massage type, timeframe and number of practitioners required.
Do you price match competitor quotes? +
Our clients are a select bunch who appreciate the value we provide for them. And our pricing reflects this value and quality of service provided. We’re experienced and confident in what we do and we charge appropriately. Rest assured, you and your people will be pleased you chose to partner with Seated Massage! We are in effect, trying to set a standard in our industry, in both what and how we provide to our clients and how we can benefit those less fortunate – ie: the underserved.
When is payment required? +
For initial visit/s we issue your invoice upon booking. To secure your booking, payment is required prior to your visit/s.Subsequent visits are invoiced upon completion of each visit cycle.
Please note: Time can be added on, but not subtracted, once your booking is made. A minimum charge of 30 minutes applies for time added on your visit day.
What payment methods are accepted? +
Direct Debit is the preferred payment method. Simply enter your details upon receiving the payment link and your payment will be debited on the due date.We also accept payments made via credit/debit card, or via EFT. Credit/debit payments incur a 1.75% processing fee. Details of how to make payment are made available on your invoice.
What locations do you service? +
We are national and service major cities across Australia and in Auckland, New Zealand.
Locations we service: Sydney; Newcastle; Wollongong; Canberra; Queanbeyan; Brisbane; Gold Coast; Melbourne; Geelong; Adelaide; Perth; Fremantle; Auckland.
What type of massage is best for my team? +
Ultimately, the decision is yours as you know your workplace and people best. And we’re available to help you work out what’s going to work best for you. Here’s a guideline:
Chair massage: the original, most popular with unmatched comfort. The ultimate choice when time and a quiet space is available. This option best suits sessions of 15 or 20 minutes.
Roving massage: when time and space is of the essence, roving (at desk) massage is your answer. The recommended length for roving massage is 5 or 10 minutes per person.
Table massage: The ultimate choice when time and a quiet space of good size is available. Sessions are best suited for 30 or 60 minutes; a great option for small teams.
Do we need to provide any special equipment or do your practitioners provide these items? +
What are your Covid Safe Practices? +
What if I need to cancel, reschedule or reduce the visit time? +
a) No financial penalty applies if a booking is rescheduled or cancelled with not less than 2 business days notice before the agreed visit date.
b) If a booking is cancelled by you within 2 business days before the agreed visit date, 100% of the fees for the booked but cancelled service is payable. This includes any reduction in the number of hours booked.
c) If a booking is rescheduled by you within 2 business days before the agreed visit date, 50% of the fees for the booked but rescheduled service is payable.
Exemption: cancellations directly resulting from local lockdowns or government imposed restrictions that prevent Seated Massage from visiting your premises do not incur any financial penalty. You will be entitled to a full refund, credit note or a rescheduled visit. This does not include change of mind.
Do you offer visit flexibility surrounding Covid? +
Ask us about splitting visits across multiple days to accommodate different ways of working and recipient availability. We’re adaptable to your requirements in this changing environment and can make massage work for a wide variety of situations.
For added peace of mind there are no financial penalties if your visit needs to be rescheduled or cancelled due to lockdown or government imposed restrictions.
In addition to our own COVID-Safe protocols, we are accommodating of any other requirements and protocols your workplace/event may have (e.g. wearing of face masks on site). Please let us know at the time of booking.
Do you offer trial sessions? +
As with starting any new initiative, consistency is important for continued success. While one-off sessions are beneficial, fun and enjoyable, we highly recommend starting with a 3 visit trial. This helps determine if regular massage will provide the greatest wellbeing impact for your people. These sessions are charged at standard rates.
Please note: we do not offer free trials of our service.
Can employees continue working during their massage? +
Short answer, no. Long answer – are you nuts? Employees can remain at their workstation but we do request “tools down” to make the experience a comfortable, enjoyable and effective one. Investing in massage (employee wellbeing) means allowing people a few minutes (or more!) to relax and refresh mentally and physically, which can’t be done if they are focussing on other tasks.
Can massages be self-funded by staff? +
What are your visit/operating hours? Can I book for a weekend or after hours? +
We only want massage during the breaks at our conference/event. Can you do this? +
Many conference organisers place the massage chairs and practitioners within the conference room/s for delegates to enjoy a short massage without having to leave the room.
Discuss your needs with us directly.