Case study: Inspiring prosocial behaviour.

Prosocial behaviours are those intended to help other people and are characterised by a concern about the rights, feelings and welfare of other people. Behaviours that can be described as prosocial include feeling empathy and concern for others and behaving in ways to help or benefit other people. Part of our mission is to enhance prosocial behaviour in workplaces.


 

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Pic credit: Shane O’Neil

Inspiring prosocial behaviour in a major Australian financial institution*

A major ‘big four’ bank approached Seated Massage seeking a massage solution for their call centre staff in one of their Sydney locations.

Having trialled a number of experiences including Yoga and Tai Chi as part of their internal wellbeing program, they found massage proved the most popular, due to it’s simplicity and immediate, tangible benefits.

lifting the atmosphere on the floor; staff are happier and more relaxed, with cheerful interactions between them (they get excited about how they feel and talk about the benefits of their massage). It lightens the load and creates a more harmonious and buoyant workplace.

Seated Massage proposed a program of 5 minute roving or ‘at desk’ massage

… utilising a team of professional massage practitioners visiting on a fortnightly basis to support the Operations team.

This solution was ideally suited as there is minimal disruption to the working environment; each staff member receives their massage whilst seated in their own office chair and it is the perfect option for treating large numbers of people.

Voicing their appreciation, our people are excited about each visit from the Seated Massage team.

The cycle of regularity has been fortnightly or monthly

… dependent on the needs of the client. We are delighted to continue to work closely with our client contact, co-creating the vibrant and thriving workplace both employer and employees love working within.

We’re pleased to say further proof of the success of the program for the Operations team lies in the numerous internal referrals they have provided.

SafeWork NSW states: “Worker recognition and reward are powerful tools in any workplace. They are ongoing ways of showing appreciation and affirming the positive efforts of workers.

Thanking workers motivates them and encourages more of the same actions that make a person conducting a business or undertaking (PCBU) successful.

Workers who feel appreciated are more positive about themselves and their ability to contribute.”.

*Name of the organisation and of individuals have been withheld at their request.